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Every
business enterprise strives to fight revenue churn, which acts as one
of the major problems of a business. In my own firm, the management
and I decided to rope in the 3S of Mckinsey framework- Strategy,
Structure and System. Mine is a communications enterprise, a kind
which involves continuous interaction with the customers. Also the
billing department has to exhibit utmost efficiency and transparency
while computing
the content billing for each
customer. Various rewards such as coupons and discounts...
